5 tips for using messaging apps in your customer service 1) plan the messages every business has unique messaging needs based on the size and complexity of its operations, available resources, and customer needs. Therefore, before anything else, brands must define how they are going to integrate messaging applications to meet their objectives . For example, you can use them to extend the reach of customer service, automate the most frequent inquiries or generate leads. From there, you can estimate the most frequent inquiry topics and request volume, and decide if you need to implement live chat with agents, automated responses, or a combination of both. In these cases, you can use whatsapp or facebook messenger, live chat or scheduled chatbot, among others.
5 tips for using messaging apps in your customer service
create a content plan once you are clear Belgium Business Fax List about how you are going to integrate messaging apps into your strategy, you will have to define your content strategy . To do this, you’ll need to define the different types of requests you expect to receive, collect the information you need to respond to them, set the tone of the messages, and standardize some of the interactions, such as greetings, goodbyes, and links to key answers. If you have decided to automate your answers, you will have to integrate all this information into the system. If not, you will need to train the agents so that their responses are in line with the planning.
Create a content plan
Promote your messaging apps for customers to Mobile Numbers use messaging apps to communicate with you, they first need to know that you are available through this channel . Therefore, you will have to promote these apps through different resources and make them highly visible in the help section of your website. 4) test and measure the results after launching your customer service plan through messaging applications, it is essential to test and measure all the important aspects of these tools . These are some issues that you are interested in having controlled: the effectiveness of different greeting formulas. How does the customer start the conversation? When customers leave the conversation.